Who Owns? Neighborhood Letters Community Based Original O.Henry Our Namesake Mission

• To provide our guests with the highest quality accommodations at a good value.
• Ensure that each guest receives prompt, friendly, attentive service by a well-trained staff in a clean, comfortable, well-maintained environment that is warm and hospitable.
• Offer an outstanding array of gracious amenities in a distinctive hotel.
• Provide employment that is rewarding and offers education and opportunity.
• Generate profits that: a) justify the investment, b) afford compensation to those who contribute, and c) allow the company to grow.
• To support our local and global community with a Sustainable Practices Initiative (SPI) that supports our physical world by using less resources and our social world by encouraging fairness with an aggressive diversity and inclusion program.

These are the promises we keep to our community.